Had to click in order to view the spoiler, so not really 😜

And what did the “customers” say after you told em it’s a DoorDash problem? (I argue your customer is DoorDash since they ordered the food, but I recognize that user might mistakenly rate your restaurant poorly on an app outside of DoorDash - who cares if they rate you poorly on DoorDash, you don’t want this non censensual business anyway right?)

Do we really need to design a system that takes into account the fact that users blame the wrong thing? How is this any different than dealing with people of average intelligence who Karen about other random stuff that isn’t your fault? They’re dumb. Put on your customer voice and tell them kindly to fuck off. Even if you did have a partnership with DoorDash, the delivery is still not your fault so they were still wrong to call you. It is your fault if you finished making the food too early though. In-person customers, not just DoorDash, rely on your pickup time to be accurate. If I’m on time and my food is cold cuz you finished early, imma be pissed.

DoorDash lets you rate the driver separate from the food, and a reasonable person knows that the driver doesn’t work for the restaurant and therefore the only way it’s the restaurant’s fault is if the food isn’t placed on the pickup counter while it’s hot or wasn’t decently packaged to stay decently hot for fifteen minutes for someone to get home and eat it. Everything else: anticipating cook times so that a driver accepts the job and arrived at the restaurant on time, is on DoorDash.

Rewatched the whole video just for you. What abuse? Rewarding drivers for being quick? Why is it DoorDash’s fault if you run a red light?

This isn’t DoorDash specific tho. This is every publicly traded company. You’re complaining about lobbying, not DoorDash

The workers aren’t fucked because of DoorDash. The workers are fucked because we don’t have universal health care, so being a contractor means you don’t get health care. But that’s not DoorDash’s fault.

Restaurants aren’t fucked either. They can choose to not hit the “accept order” button if they are swamped or don’t think it is profitable.

The video said that if you get bad ratings you get pushed out of the system by getting fewer deliveries etc. How do you know that ratings mean nothing?

Thanks for the buzzwords. Do you have any actual feedback?

I’ll cook as part of a date night, but for general sustenance it’s a huge hassle for me. I’ve done meal prep but shopping for groceries and keeping track of inventory (to see if I have enough, or to if something is expired) is a huge hassle too. So when I cooked it was basically to do the same keto recipe which only had like two ingredients and made enough to last five or so days. I don’t mind eating the same food every day, and in fact that kind of discipline was useful for losing weight.

Now I exclusively use DoorDash. My credit card gives me free delivery, and while I’m sure door dash increases the prices of the menu item, I actually compared total cost of DoorDash vs the restaurant’s in house delivery and the in house delivery is less than a dollar cheaper. And that price is only valid at the restaurant for a first time order. On the DoorDash side I can trigger door dash discount (a flat dollar amount not a percentage) by hitting a certain dollar amount, which I just barely hit it using the items I order, getting maximum (percentage) discount. The items I order are also pretty filling (meat and fat not carbs), so it all works out very nicely.

For that extra dollar I get to use the door dash app which is really convenient not just for easily re ordering food (or getting a double dash) but also so I can track eta, and text the driver one-time-use elevator codes so they drop it off right at my door.

Grand total for two burritos? 26.36 and they’re big enough that usually I only eat the second one on the same day if I exercise.

That one guy who said millennial subsidy is right. At least for me, I am getting a huge value of the service.

I order basically every day and I never tip, and you could flame me however you want and I’ll never care.

My old place was difficult to deliver to and I left detailed instructions. Anyone who can’t read it got one star. I don’t understand the whining about ratings. They are there for a reason. The app also separates food rating from driver rating so that concern mentioned by that one lady is a non issue.

If you are too dumb to read delivery instructions on a DoorDash you absolutely deserve to get fired. That is not some evil algorithm, it’s simply a performance review.