Fucking tech solutions to a manager problem. The manager should care about the metrics of wait time and client satisfaction.

If waits are low and satisfaction is high. Then who gives fuck all about what techs do in between calls.

Metrics like calls per tech or average length of calls could be used to better understand tech efficiency. Or even rings before pickup. A good pbx can help ensure calls are relatively equally spread between techs. This helps keep one tech from over working for another slacking off. You can have utilization goals so that you aren’t under or over staffed (I’m of the opinion that a techs utilization should be roughly 75-80% and they should have downtime in their shifts to prevent burnout.)

It’s stupid, inhumane, and impossible to expect an employee to track, bill, and work 100% of their shift.

We can’t reverse. It’s too dangerous. We have to slow down first!!

Bullshit! Just reverse this thing! I order you! Reverse!

I’ve had those depressive thoughts, I’ve fought self harm and depression. I have mostly gotten past it and during the period, I don’t think I ever saw light at the end of the tunnel.

I’m glad she is able to get the relief she needs. I couldn’t imagine putting someone through the turmoil that I had during my lowest points. It’s sad, but it’s okay for things to be sad in life. I’m glad she is able to have frank discussions on her desires and her wellbeing. It’s going to be hard for her partner, friends, and family, but it would be so much worse and so traumatic if she didn’t have help or had to hide the desires until she took her own life regardless of the laws.

Knowing how the right reacts, it seems much like “the people over there hate me, if I say I prefer someone they’ll vote against me.”

So he says he likes Biden knowing enough people will then vote Trump and push his agenda that way.