Yea, it is one of the worst things I’ve ever had to use and I had to use it a lot. It wasn’t even supported by our IT team. Somehow HR went around them to implement it themselves. Which made it even worse because there were a shitload of problems at the start that any tier 1 help desk agent could have told them would happen if they’d bothered to ask for help.
All I’m saying is, if I was that lumpy guy from 300, I’d’ve done the same thing.